POLICY
Shipping Policy
Last updated: June 28, 2026
1. Shipping scope
MaxLab currently ships within the United States only. International shipping is not offered at this time. Shipments to U.S. addresses are processed in accordance with this Policy and the MaxLab Terms of Sale.
2. Processing times
Orders placed before 2:00 PM Pacific Time, Monday through Friday (excluding U.S. federal holidays), are processed the same business day. Orders placed after 2:00 PM PT, on weekends, or on holidays are processed the following business day. Order review may extend processing for compliance, payment verification, or address confirmation as described in the Terms of Sale.
3. Carriers and methods
MaxLab primarily ships via USPS Priority Mail. Expedited options, including USPS Priority Mail Express and FedEx, are available at checkout for an additional fee. Carrier transit times are estimates only and are not guaranteed by MaxLab.
4. Free shipping
Orders subtotaling $200 or more before tax ship free via standard USPS Priority Mail to U.S. addresses. Expedited shipping upgrades remain available at standard rates regardless of order subtotal.
5. How MaxLab ships peptides
MaxLab freezes lyophilized research peptides at the point of manufacture and holds them in cold storage at our facility through fulfillment. Lyophilized peptides in their solid form are shelf-stable under normal ambient transit conditions, and MaxLab has validated this across thousands of shipments. Orders ship in protected, insulated packaging engineered to preserve peptide integrity through standard carrier transit. Dry ice is not used or required for lyophilized research peptides. Softgels and spray products are produced with a 2-year shelf life and held in temperature-controlled storage prior to dispatch.
6. Storage upon receipt
Upon delivery, transfer lyophilized research peptides to a freezer (−20 °C is standard) until ready for reconstitution. Softgels and spray products do not require refrigeration after delivery — follow the storage instructions printed on each product label.
7. Tracking
When your order ships, MaxLab sends an automated email containing the carrier tracking number. Tracking information may take up to 24 hours to populate on the carrier’s system after dispatch.
8. Address accuracy
You are responsible for providing a complete and accurate shipping address. MaxLab is not responsible for shipments delayed, lost, or undeliverable due to incorrect or incomplete address information. Address changes after dispatch generally cannot be accommodated.
9. Damaged or incorrect orders
Inspect every order upon delivery. Damaged, incorrect, or missing items must be reported to MaxLab support at owner@maxlabwellness.com within 48 hours of delivery. Reports received outside this window cannot be honored. Photographs of damaged packaging and contents are required.
10. Lost shipments
If carrier tracking indicates delivery but the order has not been received, contact MaxLab support. MaxLab will work with the carrier to investigate. Resolution timing depends on carrier procedures and may include reshipment, refund, or insurance claim processing.
11. Order review and refusal
MaxLab reviews orders before fulfillment and reserves the right to refuse, delay, or cancel any order suspected of misuse, prohibited use, inaccurate buyer information, intended human or animal consumption, or non-research intent. See the Terms of Sale for complete order-review terms.
12. Shipping support
For order-status and shipping questions, contact owner@maxlabwellness.com during published business hours. MaxLab does not provide dosing, medical, therapeutic, diagnostic, or use guidance through any channel.
Tested to a higher standard. Pioneering the next generation of peptide delivery. Softgels and Spray Products manufactured in USA. Research Peptides finished in USA. Independent third-party testing on every lot.
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MaxLab Wellness products are sold strictly for laboratory, analytical, and scientific research use only. They are not intended for human or animal consumption, administration, application, ingestion, injection, or any therapeutic, diagnostic, or cosmetic use.
The statements made on this website have not been evaluated by the United States Food and Drug Administration. MaxLab Wellness products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
MaxLab Wellness is a research chemical supplier. MaxLab Wellness is not a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act. MaxLab Wellness is not an outsourcing facility as defined under Section 503B of the Federal Food, Drug, and Cosmetic Act.
By accessing this site, you confirm you are at least 21 years of age and that you have read and accepted the MaxLab Wellness Terms of Sale, Privacy Policy, and Research Use Only Policy. MaxLab Wellness does not provide dosing, medical, therapeutic, diagnostic, veterinary, or use guidance under any channel.
